I can't sign in

I can't sign in

Most of the time this is a shaky internet connection or a small slip during sign-in — both easily sorted. If it still won't work, go through these in order.

1. Check your internet connection. Signing in needs the internet. If you're not sure it's working, there's a short guide in "Internet or connection problems".
2. Make sure you're signing in the same way you set Amara up. If you used your Apple or Google account to start, use the same one again — not a different email or account.
3. Close Amara and open it again, then try once more.
4. Wait a few minutes and try again. Now and then it's a brief hiccup at our end, not anything you've done.

Good to know

A sign-in that doesn't work won't delete anything or affect your subscription. If it keeps happening, message us here in the chat and we'll get you back in.

Still stuck? Message us here in the chat.