How do I change my payment method?

How do I change my payment method?

You change your payment method yourself in the billing portal at amara.app/billing-portal, for example when your card has expired.

How to get into the billing portal

1. Open amara.app/billing-portal.
2. Enter the email address you ordered with.
3. You'll get an email with a login link. Tap it, and you're logged in.

Do you have more than one order under the same email address? The billing portal only shows the most recent one. We'll take care of the others directly. Just message us.

In the billing portal, you then add your new payment method.

Paying with Klarna?

Then you change your bank details directly in the Klarna app. If you'd like to switch to a card or PayPal, you can do that in the billing portal.

A payment didn't go through?

Then you'll get an email with a link. Use it to update your payment method directly, without logging in to the billing portal.

Good to know

• You don't change your delivery address or email address in the billing portal. Message us for that.
• You can't cancel in the billing portal either. You cancel at amara.app/kuendigung.

Still stuck? Message us in the chat in the Amara Family App, or email support@amara.app.