How do I change my payment method?

How do I change my payment method?

You change your payment method yourself in the payment portal at amara.app/billing-portal, for example if your card has expired.

How to get into the payment portal

1. Open amara.app/billing-portal.
2. Enter the email address you ordered with.
3. You'll get an email with a sign-in link. Tap it, and you're signed in.

Do you have more than one order with the same email address? The payment portal only shows the most recent one. We'll take care of the others directly, just message us.

In the payment portal, you then add your new payment method.

Paying with Klarna?

Then you change your bank details directly in the Klarna app. If you'd like to switch to card or PayPal, you can do that in the payment portal.

A payment didn't go through?

Then you'll get an email with a link. Use it to update your payment method directly, without signing in to the payment portal.

Good to know

• You don't change your delivery address or email address in the payment portal. Message us for that.
• You can't cancel in the payment portal either. You cancel at amara.app/kuendigung.

Still stuck? Message us in the chat in the Amara Family App or email support@amara.app.