Question 1

What is Amara, and what can I do with it?

Accepted Answer

Amara is a voice-first app — you talk to it out loud, just like a normal conversation, or type if you'd rather. Someone to talk to, with a few things to do alongside.

Question 2

How do I set up Amara for a family member?

Accepted Answer

You can set Amara up for your parent in a few minutes — ideally side by side at the table, or over the phone if you're not there. Here's the whole order.

Question 3

Does Grandma or Mum need Wi-Fi?

Accepted Answer

Amara needs an internet connection. Normal home Wi-Fi is all it takes — you enter the password once during setup and that is it.

Question 4

How do I set up Amara for the first time?

Accepted Answer

The first time you open Amara, it walks you through the setup step by step. It only takes a few minutes, in your own time.

Question 5

How do I start talking to Amara?

Accepted Answer

You talk to Amara with your voice — just like talking to a person. Or you can type, if you'd rather.

Question 6

How is Amara different from Siri, Alexa or ChatGPT?

Accepted Answer

They're built for different things. Siri and Alexa are assistants — you ask them to do a task ("set a timer," "what's the weather," "play the news"), they do it, and that's the end of it. ChatGPT is a clever tool for looking things up and getting answers. They're all useful. But none of them is really there for the conversation itself.

Question 7

How do I play the games in Amara?

Accepted Answer

Amara has games you can play whenever you fancy one. At the moment there's Solitaire, a Quiz, Sudoku and Memory.

Question 8

How do I listen to podcasts in Amara?

Accepted Answer

Amara can play podcasts for you — conversations, stories and all sorts of subjects, whenever you'd like.

Question 9

How do I listen to the radio in Amara?

Accepted Answer

Amara can play the radio for you — turn it on the way you always have, just a bit simpler. There's a choice of stations.

Question 10

Does Amara remind you about appointments, birthdays and routines?

Accepted Answer

Yes. Amara reminds you by voice — about doctor's appointments, birthdays and daily routines. Kindly and at the right moment, without pressure.

Question 11

How do I watch TV in Amara?

Accepted Answer

Amara can play TV for you — programmes to watch when you like, in your own time.

Question 12

What can I talk to Amara about, and how?

Accepted Answer

You can talk to Amara just like you'd talk to a person. Say whatever's on your mind — Mia and Max are listening.

Question 13

How do I change how fast and how loud Amara speaks?

Accepted Answer

You can set how fast Mia and Max speak, and how loud — so it sounds just right for you.

Question 14

Is there a minimum term?

Accepted Answer

No. Amara runs month to month, and you can cancel at any time — there is no minimum term and no hidden notice periods .

Question 15

How do I get a refund for Amara?

Accepted Answer

Your Amara subscription is paid through Apple or Google, depending on your device. Amara doesn't handle refunds itself — you request a refund from whoever you paid.

Question 16

What do you get with Amara, and what does it cost?

Accepted Answer

Everything's included for one price. You can talk to Mia and Max, play games, listen to the radio and podcasts, and watch TV. No ads, no add-ons, nothing extra to buy.

Question 17

How do I make the text bigger and the screen easier to read?

Accepted Answer

You can make the text bigger right inside Amara — and if you'd like everything on your phone easier to read, you can change it there too. It only takes a minute, and you can change it back whenever you like.

Question 18

How do I get Mia or Max to speak more slowly?

Accepted Answer

If Mia and Max talk a little too fast for you, you can slow them down — either by asking them, or in the settings. You can change it as often as you like.

Question 19

How can I hear Amara better?

Accepted Answer

The quickest fix is usually your phone's volume. You can also connect headphones or hearing aids, and there are a few settings that help if you hear better on one side. You can change any of these back whenever you like.

Question 20

Is my data private? What happens to my conversations?

Accepted Answer

In short: your conversations with Mia and Max are kept private, and your data is handled under European data protection law (GDPR). Amara is made by H2 Technologies GmbH, a small team in Berlin — not a big tech company.

Question 21

Amara isn't responding or can't hear me

Accepted Answer

Most of the time this is one of a few simple things — the Talk button wasn't tapped, the volume's turned down, or Amara doesn't have permission to use the microphone. Try these in order.

Question 22

Internet or connection problems

Accepted Answer

Amara needs an internet connection to talk with you. Most of the time, moving closer to your wi-fi box — the router — sorts it. If it's still playing up, go through these in order.

Question 23

I can't hear any sound from Amara

Accepted Answer

Most of the time the volume is just turned down. Press the upper volume button on the side of your phone a few times, while Amara is open, until the sound is nice and clear. If you still can't hear anything, work through these in order.

Question 24

How do I keep Amara up to date?

Accepted Answer

Updates bring improvements and fix small problems. You get them from the same shop you downloaded Amara from — it only takes a minute.

Questions and Answers About Amara

Getting started

Using Amara

Subscription & payment

Accessibility & comfort

Privacy & trust

Troubleshooting

Give Grandma Amara.