The tablet has no internet

The tablet has no internet

Restarting the router usually helps. Here's what to do:

How you can tell

In the Amara Family App, you can see whether the tablet is online.

On the tablet, the Wi-Fi selection appears.

Step by step

1. Check whether the internet works otherwise, for example on a phone on the same Wi-Fi.
2. Restart the router: unplug it, wait 30 seconds, plug it back in. Then wait two minutes.
3. Restart the tablet: hold down the on/off button and the volume-down button on the side at the same time until the tablet restarts.
4. Has the Wi-Fi password been changed? Then connect the tablet again. See How do I connect the tablet to Wi-Fi?
5. If the tablet is a long way from the router, move it closer.

Using the internet option via the SIM card?

Then the tablet needs mobile reception. Put it somewhere with better reception, for example closer to a window, and restart it.

Still stuck? Message us in the chat in the Amara Family App or email support@amara.app.