My parcel is damaged or hasn't arrived

My parcel is damaged or hasn't arrived

We're sorry about that. We'll take care of it. Here's what to do:

The parcel is damaged

1. Take photos of the box and what's inside.
2. Don't start using the tablet if it's visibly damaged.
3. Message us as soon as you can in the chat in the Amara Family App, with the photos and your order number.
4. We'll get back to you and sort out the rest.

Tip: If you can already see the damage when the parcel is handed over, ask the driver to note it.

The parcel hasn't arrived

1. Ask your neighbours and check whether there's a delivery card in the letterbox.
2. If you can't find the parcel, message us in the chat in the Amara Family App with your order number.

Still stuck? Message us in the chat in the Amara Family App or email support@amara.app.