My package is damaged or hasn't arrived

My package is damaged or hasn't arrived

We're sorry about that. We'll take care of it. Here's what to do:

The package is damaged

1. Take photos of the box and what's inside.
2. Don't start using the tablet if it's visibly damaged.
3. Message us as soon as you can in the chat in the Amara Family App, with the photos and your order number.
4. We'll get back to you and sort out the rest.

Tip: If you can already see the damage when the package is handed over, ask the delivery driver to note it.

The package hasn't arrived

1. Ask your neighbors and check whether there's a delivery notice in the mailbox.
2. If you can't find the package, message us in the chat in the Amara Family App with your order number.

Still stuck? Message us in the chat in the Amara Family App, or email support@amara.app.