The tablet won't turn on or charge

The tablet won't turn on or charge

The tablet arrives switched off and needs to be switched on once. After that, it stays on.

Switching on for the first time

1. Put the tablet in the dock. The port points to the right.
2. Plug the long cable into the power adapter, the power adapter into the socket and the short cable into the tablet.
3. Hold down the power button on top of the tablet for a few seconds. The tablet starts up.

Screen off or fully off?

• A short press on the off button on the dock or the button on top of the tablet only switches the screen off. Pressing any button wakes it up again.
• If you hold the button down for a few seconds, the tablet switches off completely. To switch it on again, hold down the power button on top of the tablet for a few seconds.

The screen stays dark

Go through these steps in order:

1. Briefly press a button on the dock. Maybe only the screen is off.
2. Check both cables and the power adapter: the long cable in the power adapter, the power adapter in the socket, the short cable in the tablet.
3. Try a different socket. Or plug in a lamp to test the socket.
4. Put the tablet in the dock properly. It's in properly when it stands firmly and doesn't fall out.
5. Let the tablet charge for 15 minutes.
6. Hold down the power button on top of the tablet for a few seconds.

Is the tablet charging?

On the tablet: the gear at the top right, then “Device setup” and “Battery”. It says, for example, “Charging on the dock” or “Not plugged in”.

You're not there?

As the family admin, you can see in the Amara Family App whether the tablet is online.

Still not working?

Message us in the chat in the Amara Family App, with your order number.

Still stuck? Message us in the chat in the Amara Family App or email support@amara.app.