The tablet won't turn on or charge

The tablet won't turn on or charge

The tablet arrives switched off and needs to be turned on once. After that, it stays on.

Turning it on for the first time

1. Put the tablet in the dock. The port faces right.
2. Plug the long cable into the power adapter, the power adapter into the outlet, and the short cable into the tablet.
3. Press and hold the power button on top of the tablet for a few seconds. The tablet starts up.

Screen off, or completely off?

• A short press on the off button on the dock or the button on top of the tablet only turns the screen off. Pressing any button wakes it up again.
• If you hold the button down for a few seconds, the tablet turns off completely. To turn it back on, press and hold the power button on top of the tablet for a few seconds again.

The screen stays dark

Go through these steps in order:

1. Briefly press a button on the dock. Maybe only the screen is off.
2. Check both cables and the power adapter: the long cable in the power adapter, the power adapter in the outlet, the short cable in the tablet.
3. Try a different outlet. Or plug in a lamp to test the outlet.
4. Seat the tablet properly in the dock. It's seated right when it stands firmly and doesn't fall out.
5. Let the tablet charge for 15 minutes.
6. Press and hold the power button on top of the tablet for a few seconds.

Is the tablet charging?

On the tablet: the gear icon in the top right, then “Device setup” and “Battery”. It shows, for example, “Charging on the dock” or “Not plugged in”.

Not there in person?

As the family admin, you can see in the Amara Family App whether the tablet is online.

Still not working?

Message us in the chat in the Amara Family App, with your order number.

Still stuck? Message us in the chat in the Amara Family App, or email support@amara.app.