Can I cancel anytime, and what happens to the tablet?

Can I cancel anytime, and what happens to the tablet?

On the monthly plan, you can cancel any month. There's no minimum term. The annual plan has a minimum term of 12 months, counted from the first paid month. You can still cancel at any time, and the contract then ends after the 12 months. After that, you can cancel any month.

How to cancel

You cancel at amara.app/kuendigung. You don't need to log in. The page is in German, so here's what each step asks for.

1. Open amara.app/kuendigung.
2. Choose what you want to cancel: the whole contract for Amara Home (“Den gesamten Vertrag (Amara Home)”) or only the mobile connection (“Nur die Mobilfunkverbindung”).
3. Enter your name and the email address you ordered with. If you have more than one contract, the name of the person who uses Amara or the invoice number helps us.
4. Choose when you'd like to cancel: as soon as possible (“Zum nächstmöglichen Zeitpunkt”) or on a date you choose (“Zu einem späteren Wunschdatum”).
5. Click “jetzt kündigen” (cancel now).

You'll get a confirmation by email. It says when your contract ends. If we need to check something first, we'll send you the date in a second email.

Canceling only the mobile connection

You're using the internet option through the SIM card and now have Wi-Fi? Then you can cancel just the mobile connection. On the annual plan, you can't cancel it separately during the first 12 months. After that, and on the monthly plan, you can cancel it any month. Amara then keeps running over Wi-Fi, and you keep the tablet.

If you cancel the whole contract

• Your membership runs until the date in the confirmation email.
• After the contract ends, the tablet comes back to us. You'll get the return label by email automatically. Send the tablet back within 14 days after the contract ends. Sending it back costs you nothing.

During the free period

The 30 free days start with delivery. If you cancel before they end, you pay nothing for the membership. The one-time shipping fee isn't refunded in that case. If you withdraw within 14 days of ordering, you get everything back, including the shipping fee. More in Can I withdraw from my order? This applies to both plans, the annual plan included: its 12 months only start with the first paid month.

Good to know

Within 14 days of ordering, you can also withdraw. How that works is in Can I withdraw from my order?

You don't change your payment method or invoices here. You do that in the billing portal. If you pay with Klarna, you change your bank details in the Klarna app. See How do I change my payment method? and Where can I find my invoices?

Still stuck? Message us in the chat in the Amara Family App, or email support@amara.app.